Contribution of total quality management in achieving sustainable development: a case study of algerian family-owned businesses
DOI:
https://doi.org/10.34140/bjbv7n1-004Palavras-chave:
family-owned businesses, total quality management, sustainable developmentResumo
This research paper aims to empirically investigate the extent to which Total Quality Management (TQM) in family-owned businesses affects the achievement of sustainable development. A quantitative approach was adopted through the design of a research tool in the form of a questionnaire. This latter was distributed to a sample of 100 middle and upper-level managers in 22 Algerian family owned- businesses. The study concluded that Total Quality Management with its five elements (Leadership, Strategic planning, Customer focus, Employee training and employee involvement) in family-owned businesses has a positive impact on achieving sustainable development and its three dimensions, namely: the economic, social, and environmental dimensions.
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