Modelo de gestión de calidad total en la estrategia corporativa y las operaciones
Modelo de gestão da qualidade total na estratégia e operações corporativas
DOI:
https://doi.org/10.34140/bjbv5n1-031Palavras-chave:
Gestión de Calidad Total, Estrategia Corporativa, Administración de OperacionesResumo
El presente trabajo de investigación tiene como objetivo el analizar y representar la relación entre la gestión de calidad total, la estrategia corporativa y las operaciones de negocio. En este trabajo de investigación se trata de determinar el impacto de la gestión de la calidad total a nivel estratégico y operacional de los negocios y en consecuencia se busca que los temas desarrollados sean de interés para los gerentes de las organizaciones, o para quienes desean mover sus programas de calidad para incrementar e influir en las mejoras operativas, en primer lugar, se aborda el proceso de estrategia y, en segundo lugar, el de las operaciones de negocio. La metodología inductiva y el de la teoría fundamentada de investigación son utilizadas en este documento, se describe el desarrollo de una serie de modelos, que muestran la interacción dinámica entre la gestión de calidad total, la estrategia y las operaciones. Se concluye que los modelos constituyen un marco apropiado para seguir las investigaciones de caso en una profundidad basada en el área de la gestión de calidad total, la estrategia y operaciones de negocio.
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