BPMN e organização celular de equipes na implantação de gerenciamento por processos em empresa siderúrgica / BPMN and cellular organization of teams in the implementation of management by processes in steel company
Palavras-chave:
BPMN, equipes celulares, siderurgia.Resumo
Este artigo tem como objetivo demonstrar os trabalhos realizados em uma empresa siderúrgica no intuito de melhorar os seus processos organizacionais ligados diretamente a satisfação dos clientes, tornando-os mais ágeis, menos suscetíveis a erros e conseqüentemente mais eficazes, onde para obter o resultado esperado se valeu da utilização das técnicas de modelagem de processos por meio da notação BPMN (Business Process Model and Notation) e da criação de equipes de trabalho em formato celular, denominadas “Células de Atendimento”, focadas nas atividades que possuem valor para os clientes, sendo que a metodologia utilizada nesta pesquisa foi um estudo de caso descritivo, exploratório e participante, onde após uma revisão da bibliografia foram aplicadas as técnicas do BPMN na modelagem dos processos e feita uma análise da melhoria dos principais processos que afetam a satisfação dos clientes após a criação das equipes celulares, sendo que os resultados obtidos pela empresa permitiram concluir a eficácia destes métodos se corretamente aplicados.
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