Digital transformation in public administration: a bibliographic review

Abstract

This study conducted a bibliographic research to explore digital transformation in public administration, aiming to review and analyze the relevant academic production on the subject. The research was carried out in recognized scientific databases such as Google Scholar, Scopus, and Web of Science, using specific keywords to ensure a comprehensive and in-depth analysis. Articles, books, and other materials published in journals and specialized conferences were selected, focusing on the main issues of public sector digitization. Digital transformation in public administration has gained prominence due to its ability to improve service delivery, increase transparency, efficiency, and accountability. The review identified how new technologies are shaping the way governments interact with citizens and how they can improve the internal functioning of public institutions. Additionally, the challenges faced by public administrators in implementing these technologies were discussed, such as adapting organizational structures and creating effective public policies to guide these changes. The research also highlighted the importance of understanding local digital dynamics and the role of governments in facilitating innovation and promoting an inclusive and efficient digital environment. Thus, the study contributes to understanding the implications of digital transformation in the public sector and provides a solid foundation for future research and public management practices, encouraging the continuous evolution of public administrations in the digital context.