The impact of organizational culture on cognitive empowerment in selected banks in Colombo District in Sri Lanka
DOI:
https://doi.org/10.34117/bjdv10n5-041Keywords:
adhocracy culture, clan culture, cognitive empowerment, hierarchy culture, market culture, organizational cultureAbstract
Cognitive empowerment plays a critical role in the banking sector in Sri Lanka as well as in the global financial industry which may enhance customer experience, efficient operations, effective decision making, innovations as well as adaptability while gaining an edge over competition. This study investigates how organizational culture (Clan, Adhocracy, Market, and Hierarchy) can enhance cognitive empowerment of bankers in Sri Lanka. A quantitative approach was used whereas, initially a preliminary investigation was conducted to gain a general understanding of the culture of few leading banks in Sri Lanka and eventually cascading down to four banks that covers all four cultures. Further, 239 responses were received through a structured questionnaire from four leading banks covering all four cultures. Results showed higher levels of cognitive empowerment in entities with strong clan, adhocracy, and market cultures, while higher hierarchy culture was associated with lower levels of cognitive empowerment.
References
ATHULATHMUDALI , D. & NAVARATNE, N., 2019. Antecedents of organizational citizenship behavior in two selected semi government service organizations in Sri Lanka.. s.l., s.n.
CAMERON, K. & QUINN, R., 2006. Diagnosing and Changing Organisational Culture Based on Competing Values Framework..
CHRISTENS, B., COLLURA, J. & TAHIR, F., 2013. Critical hopefulness: A person-centered analysis of the intersection of cognitive and emotional empowerment.. American Journal of Community Psychology, Volume 52(1-2), p. 170–184.
CHRISTENS, B., ZELDIN, S. & POWERS, J., 2013. The psychology and practice of youth-adult partnership: Bridging generations for youth development and community change. American journal of community psychology.
DENISON, D. & MISHRA, A., 1995. Toward a theory of organizational culture and effectiveness.. Organizational Science, Volume 6.
DENISON, D., WILLIAM, S. & NEALE, M., n.d. Denison Organizational Culture Survey Facilitator Guide, s.l.: s.n.
FIORDELISI, F. & RICCI, O., 2014. Corporate culture and CEO turnover. Journal of Corporate finance, Volume 28.
KARIYAPPERUMA, K., 2014. Colombo Business Journal The Impact of Organizational Culture on Service Innovation: An Empirical Study of Sri Lankan Business Service Organizations, s.l.: s.n.
K, H. H. & PERERA, G., 2021. The Impact of Psychological Empowerment on Job Performance: A Study on Clerical Employees in Selected Public Sector Organizations in Colombo District, Sri Lanka, s.l.: s.n.
LARDIER, 2018. Locating disconnected minoritized youth within urban community-based educational programs in an Era of Neoliberalism. International journal of Qualitative studies in Education.
PETERSON, N. A., 2014. ) Empowerment Theory: Clarifying the Nature of Higher-Order Multidimensional Constructs. American Journal of Community Psychology.
PETERSON, T. et al., 2002. Observed coherent changes in climatic extremes during the second half of the twentieth century.
RODRIGUES, M., ABRANTES, N., GONCALVES, F. & MARQUES, J., 2018. Spatial and temporal distribution of microplastics in water and sediments of a freshwater system (Antuã River, Portugal). Science of the total environment.
