The effect of social media marketing on Instagram towards purchase intention of skincare products among Youth in Klang Valley
DOI:
https://doi.org/10.34117/bjdv10n4-027Keywords:
social media marketing, purchase intention, skincare products, youth, InstagramAbstract
People from different groups of ages use social media as one of the mediums to shop for skincare products especially among youth. There is a growth in product marketing that utilises social media especially on Instagram to get a higher engagement with potential customers in buying skincare products. However, some posts on Instagram that market skincare products are too good to be true resulting in Instagram users to contemplate on whether to purchase the product or just scroll through. This research will be based on the theory of reasoned action and employs a quantitative analysis where questionnaires will be distributed among youth live in Klang Valley. In this study, researchers look at the effects and the factors that contribute towards users’ purchase intention based on social media marketing. There is a positive correlation between social media marketing activities such as sponsored posts, brand pages, and skincare product reviews and the likelihood of consumers paying attention to these posts and making a purchase. The data collected is analysed by using SPSS in doing correlation and regression analysis. The findings indicate that Instagram usage increases the purchase intention among youth due to the enjoyment felt when using Instagram. This is because rewards, absorption and autonomy provide enjoyment towards youth and increase their purchase intention towards skincare products. Future research needs to be done to examine if competition to obtain popular skincare products has the same influence towards purchase intention among youth on Instagram.
References
Aji, P., Nadhila, V., & Sanny, L. (2020). Effect of social media marketing on Instagram towards purchase intention: Evidence from Indonesia’s ready-to-drink tea industry. International Journal of Data and Network Science, 4(2), 91-104. 10.5267/j.ijdns.2020.3.002
Ali, A. (2022). Does influencer eWOM marketing impact purchase intention within the beauty industry? Doctoral dissertation, Dublin, National College of Ireland. https://norma.ncirl.ie/6438/1/ayshaali.pdf
Azaouzi, M., Mnasri, W., & Romdhane, L. B. (2021). New trends in influence maximization models. Computer Science Review, 40. https://doi.org/10.1016/j.cosrev.2021.100393
Bosnjak, M., Ajzen, I., & Schmidt, P. (2020). The theory of planned behavior: Selected recent advances and applications. Europe's Journal of Psychology, 16(3), 352. https://doi.org/10.5964%2Fejop.v16i3.3107
Chun, C. S., Lim, W. M., Tan, R. W., & Teh, E. W. (2018). Impact of social media influencer on Instagram user purchase intention: The fashion industry. http://eprints.utar.edu.my/3105/1/fyp_MK_2018_LWM.pdf
Conner, M. (2020). Theory of planned behavior. Handbook of Sport Psychology, 1-18. https://doi.org/10.1002/9781119568124.ch1
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334. https://doi.org/10.1007/BF02310555
Cuevas, L., Lyu, J., & Lim, H. (2021). Flow matters: antecedents and outcomes of flow experience in social search on Instagram. Journal of Research in Interactive Marketing, 15(1), 49-67. https://doi.org/10.1108/JRIM-03-2019-0041
Drummond, C., O'Toole, T., & McGrath, H. (2020). Digital engagement strategies and tactics in social media marketing. European Journal of Marketing, 54(6), 1247-1280. https://doi.org/10.1108/EJM-02-2019-0183
Duffy, B. E., Hansen, D. J., & Koh, S. (2019). Social media marketing and purchase intention: The impact of authenticity, trust, and privacy concerns. Journal of Business Research, 100, 547-555.
Fitria, T. N. (2021). Persuasive strategies in selected brand products’ advertisement on Instagram: Rationalization aspect. Journal of Pragmatics Research, 3(2), 108-130. https://doi.org/10.18326/jopr.v3i2.108-130
Fülöp, M. T., Topor, D. I., Căpușneanu, S., Ionescu, C. A., & Akram, U. (2023). Utilitarian and hedonic motivation in e-commerce online purchasing intentions. Eastern European Economics, 1-23. https://doi.org/10.1080/00128775.2023.2197878
Gaber, H. R., Wright, L. T., & Kooli, K. (2019). Consumer attitudes towards Instagram advertisements in Egypt: The role of the perceived advertising value and personalization. Cogent Business & Management, 6(1). https://doi.org/10.1080/23311975.2019.1618431
Green, D. D., Martinez, R., Kadja, A., Evenson, L., MacManus, L., & Dirlbeck, S. (2018). In a World of social media: A case study analysis of instagram. American Research Journal of Business and Management, 4(1), 1-8. 10.21694/2379-1047.18012
Goh, K. Y. (2019). Effects of social media marketing on consumer purchase intention: A study of the youth in Malaysia. In 3rd International Conference on Humanities, Education and Social Sciences (HESS 2019) (pp. 77-84). Atlantis Press.
Hasim, M. A., Shahrin, M., & Wahid, R. A. (2020). Influences of media richness on instagram towards consumer purchase intention: The mediating effect of brand equity.
Hardiyanto, N., Perera, H. L. K., & Kusdibyo, L. (2020). Customer Purchase Intentions on Hijab Fashion: The Role of Social Media Marketing Instagram and Product Quality. International Journal of Applied Business Research, 138-148. https://doi.org/10.35313/ijabr.v2i02.108
Huang, Y. T., & Su, S. F. (2018). Motives for Instagram use and topics of interest among young adults. Future Internet, 10(8), 77. https://doi.org/10.3390/fi10080077
Hootsuite. (2021). Instagram Marketing Statistics. Retrieved from https://blog.hootsuite.com/instagram-marketing/
Influencer Marketing Hub. (2021). Instagram Influencer Marketing: A Comprehensive Guide. Retrieved from https://influencermarketinghub.com/instagram-influencer-marketing/
Instagram. (2020). About Us. Retrieved from https://www.instagram.com/about/us/
Jackson, S. L. (2009). Research methods and statistics a critical thinking approach (Third). Retrieved from https://ichapters.com.
Kaplan, A. M., & Haenlein, M. (2019). Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence. Business Horizons, 62(1), 15-25.
Kemeç, U., & Yüksel, H. F. (2021). The relationships among influencer credibility, brand trust, and purchase intention: The case of Instagram. Journal of Consumer & Consumption Research/Tuketici ve Tuketim Arastirmalari Dergisi, 13(1). https://betadergi.com/ttad/yonetim/icerik/makaleler/303-published.pdf
Khalid, N. L., Jayasainan, S. Y., & Hassim, N. (2018). Social media influencers-shaping consumption culture among Malaysian youth. In SHS Web of Conferences (Vol. 53, p. 02008). EDP Sciences. https://doi.org/10.1051/shsconf/20185302008
Kim, B., & Kim, Y. (2019). Facebook versus Instagram: How perceived gratifications and technological attributes are related to the change in social media usage. The Social Science Journal, 56(2), 156-167. https://doi.org/10.1016/j.soscij.2018.10.002
Kumar, A., Sangwan, S. R., & Nayyar, A. (2020). Multimedia social big data: Mining. Multimedia Big Data Computing for IoT Applications: Concepts, Paradigms and Solutions, 289-321. https://doi.org/10.1007/978-981-13-8759-3_11
Kusumasondjaja, S. (2020). Exploring the role of visual aesthetics and presentation modality in luxury fashion brand communication on Instagram. Journal of Fashion Marketing and Management: An International Journal, 24(1), 15-31. https://doi.org/10.1108/JFMM-02-2019-0019
Lee, K. H., & Kim, T. (2020). The effect of Instagram-based social media marketing on purchase intention: The mediating role of attitude toward the brand. Journal of Research in Interactive Marketing, 14(4), 399-414.
Lee, S. S., & Johnson, B. K. (2022). Are they being authentic? The effects of self-disclosure and message sidedness on sponsored post effectiveness. International Journal of Advertising, 41(1), 30-53. https://doi.org/10.1080/02650487.2021.1986257
Lin, L., Liu, Y., & Yao, J. E. (2021). Understanding the influence of influencer marketing on purchase intention: A social capital perspective. Journal of Interactive Marketing, 56, 43-58.
Lou, C., Taylor, C. R., & Zhou, X. (2023). Influencer marketing on social media: how different social media platforms afford influencer–follower relation and drive advertising effectiveness. Journal of Current Issues & Research in Advertising, 44(1), 60-87. https://doi.org/10.1080/10641734.2022.2124471
Manzoor, U., Baig, S. A., Hashim, M., & Sami, A. (2020). Impact of social media marketing on consumer’s purchase intentions: the mediating role of customer trust. International Journal of Entrepreneurial Research, 3(2), 41-48. https://doi.org/10.31580/ijer.v3i2.1386
Marza, S., Idris, I., & Abror, A. (2019). The influence of convenience, enjoyment, perceived risk, and trust on the attitude toward online shopping. Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018), 304-313. https://doi.org/10.2991/piceeba2-18.2019.40
Razali, G., Nikmah, M., Sutaguna, I. N. T., Putri, P. A. N., & Yusuf, M. (2023). The influence of viral marketing and social media marketing on Instagram adds purchase decisions. CEMERLANG: Jurnal Manajemen dan Ekonomi Bisnis, 3(2), 75-86. https://doi.org/10.55606/cemerlang.v3i2.1096
Sabti, A. A., Rashid, S. M., & Hummadi, A. S. (2019). Interrelationships between writing anxiety dimensions and writing goal orientation among Iraqi EFL undergraduates. International Journal of Instruction, 12(4), 529-544. https://eric.ed.gov/?id=EJ1230056
Satryo, A. P., & Megawati, L. (2022). The influence of viral marketing and consumptive behaviour on purchase ecisions for Camille Beauty skincare products (survey of Instagram followers): Marketing management. Primanomics: Jurnal Ekonomi & Bisnis, 20(3), 280-292. https://doi.org/10.31253/pe.v20i3.1482
Smith, A., & Johnson, B. (2019). The impact of Instagram influencer marketing on purchase intention of U.S. youth consumers. Journal of Marketing Communications, 25(3), 264-277.
Soebandhi, S., Kusuma, R. A., Subagyo, H. D., Sukoco, A., Hermanto, D., & Bon, A. T. B. (2019, July). Utilitarian and hedonic motivations: Its influences on search and purchase intention on instagram. In Bangkok: Proceedings of the International Conference on Industrial Engineering and Operations Management. http://ieomsociety.org/ieom2019/papers/419.pdf
Soviyah, S., & Etikaningsih, D. R. (2018). Instagram use to enhance ability in writing descriptive texts. Indonesian EFL Journal, 4(2), 32-38. https://doi.org/10.25134/ieflj.v4i2.1373
Statista. (2022). Number of Instagram users in Malaysia from 2019 to 2025 (in millions). Retrieved from https://www.statista.com/statistics/976894/malaysia-instagram-users/
Statista. (2021). Social media advertising effectiveness for online shopping in the U.S. Retrieved from https://www.statista.com/statistics/809927/social-media-advertising-effectiveness-online-shopping-us/
Systrom, K. (2019). How Instagram’s Co-Founder Created A $100 Billion Web Empire—And Why He Walked Away. Forbes. Retrieved from https://www.forbes.com/sites/parmyolson/2019/04/24/how-instagrams-co-founder-created-a-100-billion-web-empireand-why-he-walked-away/?sh=5a9c0b722938
Tamrin, M. H., & Huda, N. (2021). The effect of incentivized electronic word-of-mouth (ewom) on consumer purchase intention. Journal of Management and Entrepreneurship Research, 2(1), 10-18. https://doi.org/10.34001/jmer.2021.6.02.1-14
Tan, C. N. L., Ojo, A. O., & Thurasamy, R. (2019). Determinants of green product buying decision among young consumers in Malaysia. Young Consumers, 20(2). https://doi.org/10.1108/YC-12-2018-0898
Teare, M. D., Dimairo, M., Shephard, N., Hayman, A., Whitehead, A., & Walters, S. J. (2014). Sample size requirements to estimate key design parameters from external pilot randomised controlled trials: a simulation study. Trials, 15, 1-13. https://doi.org/10.1186/1745-6215-15-264
Teo, L. X., Leng, H. K., & Phua, Y. X. P. (2018). Marketing on Instagram: Social influence and image quality on perception of quality and purchase intention. International Journal of Sports Marketing and Sponsorship, 20(2), 321-332. https://doi.org/10.1108/IJSMS-04-2018-0028
Tiong, R. L. K., Tan, K. C. K., & Lim, P. Y. (2020). User-generated content and purchase intention: The roles of social presence and informational influence on Instagram. Internet Research, 30(3), 867-890.
Valentini, C., Romenti, S., Murtarelli, G., & Pizzetti, M. (2018). Digital visual engagement: influencing purchase intentions on Instagram. Journal of communication management, 22(4), 362-381. https://doi.org/10.1108/JCOM-01-2018-0005
Xu, Y., Chen, Z., Peng, M. Y. P., & Anser, M. K. (2020). Enhancing consumer online purchase intention through gamification in China: Perspective of cognitive evaluation theory. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.581200
Zici, A., Quaye, E. S., Jaravaza, D. C., & Saini, Y. (2021). Luxury purchase intentions: the role of individualism-collectivism, personal values and value-expressive influence in South Africa. Cogent Psychology, 8(1), 1991728. https://doi.org/10.1080/23311908.2021.1991728

