Alumni satisfaction level with the services of the Faculty of Dharma Acarya UHN I Gusti Bagus Sugriwa Denpasar (perspective of hindu religious education)
DOI:
https://doi.org/10.34117/bjdv9n12-034Keywords:
satisfaction level, alumni, servicesAbstract
Alumni satisfaction with the services provided by the Faculty of Dharma Acarya, UHN I Gusti Bagus Sugriwa Denpasar is one of the determining factors for success in achieving the vision and mission of the institution. The quality of service to alumni is seen as one of the tools to achieve competitive advantage. UHN I Gusti Bagus Sugriwa Denpasar must take anticipatory steps in facing increasingly competitive and responsible competition to explore and improve all aspects of its services. This research aimed to determine the satisfaction level of the Faculty of Dharma Acarya, UHN I Gusti Bagus Sugriwa Denpasar. The method used in this research was the survey research method. The results showed that the total results of the questionnaire were considered a very high category, and the service produced a very satisfactory level of satisfaction. This information provided positive data, meaning that alumni have felt comfortable and satisfied in receiving services from the Faculty of Dharma Acarya, UHN I Gusti Bagus Sugriwa Denpasar. If analyzed from the value of Hinduism education, this high satisfaction is included in the Dharma Sewanam teaching. It is an obligation that must be fulfilled by providing services by one’s work or profession.
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