Estratégias de outsourcing através de análise multicriterial / Outsourcing strategies through multicriteria analysis
DOI:
https://doi.org/10.34117/bjdv5n11-282Keywords:
Make or buy, Outsourcing, Análise Multicriterial, AHP.Abstract
As empresas estão sempre buscando melhores alternativas de avaliação de suas ações e investimentos. Muitas destas ações, no entanto, não envolvem apenas aspectos econômicos na tomada de decisão, sendo necessário incorporar variáveis de maior complexidade de mensuração. Outsourcing tem se mostrado uma prática de bastante aceitabilidade por parte dos empresários, que verificam que têm muitas vantagens e ganhos a receber terceirizando parte de seus processos produtivos ou administrativos. O presente trabalho traz uma Análise Multicriterial como ferramenta para a verificação da intenção de outsourcing relativa a uma frota de veículos de um órgão público estadual. A aplicação conjunta das ferramentas MAUT e AHP mostra qual a melhor opção entre aquisição e locação, oportunizando a esta instituição a melhor escolha entre possuir ou terceirizar sua frota de automóveis.
References
ALMEIDA, A. T. D. Multicriteria decision model for outsourcing contracts selection based on utility function and ELECTRE method. Computers & Operations Research, v. 34, p. 3569 – 3574, 2007.
ARAZ, C.; OZFIRAT, P. M.; OZKARAHAN, I. An integrated multicriteria decision-making methodology for outsourcing management. Computers & Operations Research, v. 34, p. 3738 – 3756, 2007.
BAXTER, L. F.; RITCHIE, J. M.; SEETO, H. H. Management and control in the virtual supply chain. Proceedings of the IEMC. Managing Virtual Enterprices, v. 18, n. 20, p. 69–73, 1996.
CHEN, I. J.; PAULRAJ, A. Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, v. 22, p. 119-150, 2004.
DABHILKAR, M. Trade-offs in make-buy decisions. Journal of Purchasing and Supply Management, v. 17, n. 3, p. 158-166, 2011.
DENG, X. et al. Supplier selection using AHP methodology extended by D numbers. Expert Systems with Applications, v. 41, n. 1, p. 156-167, 2014.
GAUDENZI, B.; BORGHESI, A. Managing risks in the supply chain using the AHP method. International Journal of Logistics Management, v. 17, n. 1, p. 114-136, 2006.
GONZÁLEZ RAMÍREZ, M. R.; GASCÓ GASCÓ, J. L.; LLOPIS TAVERNER, J. Los responsables de sistemas de información ante el outsourcing: Un Análisis empírico y longitudinal. Investigaciones Europeas de Direccion y Economia de la Empresa, v. 14, n. 1, p. 117-138, 2008.
GREWAL, C. S.; SAREEN, K. K.; GILL, S. A multicriteria logistics-outsourcing decision making using the analytic hierarchy process. International Journal of Services Technology and Management, v. 9, n. 1, p. 1–13, 2008.
HERMANN, B. G.; KROEZE, C.; JAWJIT, W. Assessing environmental performance by combining life cycle assessment, multi-criteria analysis and environmental performance indicators. Journal of Cleaner Production, v. 15, n. 18, p. 1787-1796, 2007.
HUANG, I. B.; KEISLER, J.; LINKOV, I. Multi-criteria decision analysis in environmental sciences: Ten years of applications and trends. Science of The Total Environment, v. 409, n. 19, p. 3578-3594, 2011.
HUMPHREYS, P.; MCIVOR, R.; HUANG, G. An expert system for evaluating the make or buy decision. Computers and Industrial Engineering, v. 42, p. 567-585, 2002.
HWANG, H. S.; KO, W. H.; GOAN, M. J. Web-based multi-attribute analysis model for make-or-buy decisions. Mathematical and Computer Modelling, v. 46, n. 7-8, p. 1081-1090, 2007.
JENNINGS, D. Strategic sourcing: benefits, problems and a contextual model. Management Decision, v. 40, n. 1, p. 26-34, 2002.
KAHRAMAN, C.; BESKESE, A.; KAYA, I. Selection among ERP outsourcing alternatives using a fuzzy multi-criteria decision making methodology. International Journal of Production Research, v. 48, n. 2, p. 547-566, 2010.
MCIVOR, R. T.; HUMPHREYS, P. K.; MCALEER, W. E. A strategic model for the formulation of an effective make or buy decision. Management Decision, v. 35, n. 2, p. 169-178, 1997.
PLATTS, K. W.; PROBERT, D. R.; CÁEZ, L. Make vs. buy decisions: A process incorporating multi-attribute decision-making. International Journal of Production Economics, v. 77, n. 3, p. 247-257, 2002.
ROODHOOFT, F.; WARLOP, L. On the role of sunk costs and asset specificity in outsourcing decisions: a research note. Accounting, Organizations and Society, v. 24, p. 363-369, 1999.
SAATY, R. W. The analytic hierarchy process-what it is and how it is used. Mathematical Modelling, v. 9, n. 3-5, p. 161-176, 1987.
SAATY, T. L. How to make a decision: The analytic hierarchy process. European Journal of Operational Research, v. 48, n. 1, p. 9-26, 1990.
SKIBNIEWSKI, M. J. et al. Evaluation of advanced construction technology with ahp method. Journal of Construction Engineering and Management, v. 118, n. 3, p. 577-593, 1993.
SOUZA, J. S. Proposta de uma sistemática para análise multicriterial de investimentos. Porto Alegre: Dissertação (Mestrado em Engenharia de Produção)-Universidade Federal do Rio Grande Sul, 2008.
TAYLES, M.; DRURY, C. Moving from Make/Buy to Strategic Sourcing: The Outsource Decision Process. Long Range Planning, v. 34, n. 5, p. 605-622, 2001.
ULRICH, K.; ELLISON, D. J. Beyond Make-Buy: Internalization and Integration of Design and Production. Production and Operations Management, v. 14, n. 3, p. 315–330, 2005.
VAIDYA, O. S.; KUMAR,. Analytic hierarchy process: An overview of applications. European Journal of Operational Research, v. 169, n. 1, p. 1-29, 2006.
VAN DE WATER, H.; VAN PEET, H. P. A decision support model based on the Analytic Hierarchy Process for the Make or Buy decision in manufacturing. Journal of Purchasing and Supply Management, v. 12, n. 5, p. 258-271, 2006.
VENKATESAN,. Strategic sourcing: to make or to not make? Harvard Business Review, v. 70, n. 6, p. 98–107, 1992.
VEUGELERS, R.; CASSIMAN, B. Make and buy in innovation strategies: evidence from Belgian manufacturing firms. Research Policy, v. 28, n. 1, p. 63-80, 1998.
VU?IJAK, B.; KURTAGI?, S. M.; SILAJDžI?, I. Multicriteria decision making in selecting best solid waste management scenario: a municipal case study from Bosnia and Herzegovina. Journal of Cleaner Production, v. 130, p. 166-174, 2016.
WANG, E. J. et al. Analysis of outsourcing cost-effectiveness using a linear programming model with fuzzy multiple goals. International Journal of Production Research, v. 48, n. 2, p. 501-523, 2010.
WANG, J.-J.; YANG, D.-L. Using a hybrid multi-criteria decision aid method for information systems outsourcing. Computers & Operations Research, v. 34, n. 12, p. 3691-3700, 2007.
WELCH, J. A.; NAYAK, P. R. Strategic sourcing: a progressive approach to the make-or-buy decision. Academy of Management Executive, v. 6, n. 1, p. 23-31, 1992.
WILLIAMSON, O. E. Markets, hierarchies, and the modern corporation: An unfolding perspective. Journal of Economic Behavior & Organization, v. 17, n. 3, p. 335-352, 1992.
